Frequently Asked Questions

What are you Covid-19 safety protocols?

Rug’it Cleaning continues to serve homes and businesses during the pandemic. We’ve implemented new cleaning and safety protocols that include social distancing measures whenever we service properties. Our technicians and staff are fully vaccinated. It is our policy to wear masks during service, have hand-sanitizer on-hand, disinfect common area after every appointment at our facility, offer touchless payments and curbside pick-up/delivery for area rugs as well as open to any special instructions. We not only care about our customers but our staff and community too and will do our part to keep everyone as safe as possible.

When should I clean my carpet, upholstery or rug?

If you can’t remember the last time it was professionally cleaned then it’s probably time to have it professionally cleaned. Much like sheets in your home, your carpet, upholstery, rug fibers attract soils. Over time it can add more wear and tear to your textile item and recommend you professionally clean every 1-2 years, more frequently if you have pets and/or children.

What is the best method for carpet cleaning?

Based on our experience and training the most effective cleaning method is steam cleaning extraction. We have both a truck-mounted system and portable for high-rise units.

How much does carpet cleaning cost?

The cost varies by number of areas, size, how soiled it is and if there are any stain(s). Rug’it Cleaning has no hidden costs. Our goal is to provide the best cleaning possible and do so by taking the time, using the appropriate solutions and equipment.

Are carpets dirtier than toilet seats?

Carpets are 4,000 times dirtier than toilet seats. We recommend you clean your carpets once a year, twice if you have pets and/or children. BOOK ONLINE today! ( Hyperlink ) We also offer a carpet/upholstery spot remover and woolzyme solution for area rugs to minimize spots until your next professional cleaning. Stop by our facility located at 1679 E.28th St. Signal Hill, 90755 or ask our technicians at your next service appointment.

How often should you clean your grout?

Grout it a porous material – it collects dirt and grime often discoloring the surface. Regular mopping doesn’t reach the hidden dirt deep within the pores of grout lines. We recommend you professionally clean your tiles and seal every couple years. It not only protects your grout lines but prolongs the life of your stone. We also recommend you seal your stone at a regular frequency to significantly slow down the absorption of liquid into the stone. If you don’t seal your grout, it will absorb water, bacteria and stains. Adding a grout sealer protects your grout so it’s waterproof and repels moisture and germs. Sealing the grout helps prolong the look, texture and consistency of your group and more importantly prevents mildew and mold.

How do you treat pet stains and odor?

Rug’it Cleaning specializes in pet treatments. Pet urine never fully dries unless treated and causes the odor and potential staining and discoloration on your carpet, upholstery or area rug. We have special solutions (enzymes) that assist in crystalizing the urine molecules and deodorize then use tools to extract from your carpet and/or upholstery or flush from your area rug when cleaned in our facility. There are instances when the damage is too far to restore and pad and floor replacement is necessary. We now offer carpet and floor replacement and can provide

How do you clean an area rug?

No two area rugs are the same in our world whether by construction or use. We treat each rug uniquely based on its needs. The first step is to identify the area rug. Its fiber, construction and condition. Then we dust it to remove all the dry soils, next pre-wash (rinse) before washing it thoroughly where we apply a cleaning solution and/or treat the area rug based on its cleaning needs. This is done to break down all the grease and soils embedded in the area rug. We then rinse the cleaning agents and leftover soils so we can place the area rug into a centrifuge to extract as much moisture and soiling that cannot be removed by hand. It’s then groomed, comb the pile in the proper direction, before drying onsite. Upon completion, we conduct a final inspection to ensure its clean and dried properly where we’ll post-vacuum once its passed inspection. If we feel a second cleaning will garnish better results, we repeat the same process again at no additional cost to you.

How do you store a rug?

Keep your area rug safe and protected by professionally cleaning your area rug. Maintenance is key in storing your rug as it will be stored for months or long periods of time. The last thing you want is for a spot to turn into a stain or moth issues to arise and ruin your area rug. To store, tightly roll and wrap the rug in a protective fabric or plastic. Store it off the ground. Lastly, unroll it every few months to check for damage. Questions, no worries we’re here to help – give us a call 562-606-2560.

How should I clean the marble tiles in my shower?
Do not use regular bathroom cleaners that remove soap scum and hard water from ceramic tile as it may it etch your marble. Stick with a neutral product. Professionally clean and seal it annually.
Are your cleaning products safe for pets and children?
We offer eco-friendly cleaning that is safe for both pets and children. Furthermore, our carpet and upholstery cleaning solutions are biodegradable.
How often should I seal my stone floors or counters?

As stone care professionals, sealing is the most overlooked service to protect your investment from stains. Sealant and maintenance depends on stone, we recommend every 1-2 years to prolong the life of your stone.

Do you move furniture?
For liability reasons, we do not move anything over 15 pounds. However, we understand our elderly population may need extra assistance and happy to help when we can.
Do anti-stain protectors really work?
We offer fiber protectors — while they do not prevent your carpet, upholstery and/or area rug from getting soiled, its purpose is to protect the surface from permanent stains and prolong the life of the fiber, if applied properly.
How long will it take to complete a service and dry?

On average, 1 1/2 to 2 1/2 hours depending on the size of your home of business. Drying times vary on thickness of fiber, weather conditions, and airflow. We always encourage our customers to ask technician for an answer as every home and day is different.

We appreciate you giving us the opportunity to service your home or business and understand every service request is unique. We’re here to help, should you have any additional questions please give us a call!

Book Your Appointment Online

Booking online is simple. Pick the service you need, pick your time and wait for us to arrive.  Don’t stress — it’s not too late to give your home or business a professional cleaning!

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Business Hours

Mon-Fri : 7:00 am to 7:00pm
Sat : 7:00am to 1:00pm
Sun : Closed