Frequently Asked Questions

Do you have a tufted wool rug? Rug backings are an essential part of the rug construction. Hand tufted rugs are made by shooting wool yarns through a canvas. When done, a second canvas backing is glued to the back of the area rug to stabilize the fibers and foundation. You can tell it’s a tufted rug by looking at the back side of the rug. If you can see a burlap-type fabric, then it’s a tufted wool rug. The burlap fabric comes in a variety of colors most commonly used is a cream, ivory or grey.

Broken rug backings may show wrinkles, pieces of the border or backing may start flaking or peeling off or dust-like particles can be found on your floor when moved. You may also notice signs of a broken backing from the front (face) of the rug like fibers falling out or the rug buckling. If your rug is deteriorating. damaged or broken, backing repair and replacement is an option to preserve the structural integrity of your rug investment. Contact Rug’it Cleaning to arrange a pick-up/delivery (additional fee) or drop-off appointment. We’ll repair the backing and return your rug with new life.

Our staff is fully vaccinated and the facility is open by appointment only. It is our policy to have hand-sanitizer on-hand, disinfect common area after every appointment at our facility, offer touchless payments and curbside pick-up/delivery for area rugs as well as open to any special instructions. We continue to do our part to keep everyone as safe as possible.

If you can’t remember the last time it was professionally cleaned then it’s probably time to have it professionally cleaned. Much like sheets in your home, your carpet, upholstery, rug fibers attract soils. Over time it can add more wear and tear to your textile item and recommend you professionally clean every 1-2 years, more frequently if you have pets and/or children.

Based on our experience and training the most effective cleaning method is steam cleaning extraction. We have both a truck-mounted system and portable high-rise units.

The cost varies by number of areas, size, how soiled it is and if there are any stain(s). Rug’it Cleaning has no hidden costs. Our goal is to provide the best cleaning possible and do so by taking the time, using the appropriate solutions and equipment.

Carpets are 4,000 times dirtier than toilet seats. We recommend you clean your carpets once a year, twice if you have pets and/or children. BOOK ONLINE today! We also offer a carpet/upholstery spot remover and woolzyme solution for area rugs to minimize spots until your next professional cleaning. Stop by our facility located at 1679 E.28th St. Signal Hill, 90755 or ask our technicians at your next service appointment.

Grout is a porous material – it collects dirt and grime often discoloring the surface. Regular mopping doesn’t reach the hidden dirt deep within the pores of grout lines. We recommend you professionally clean your tiles and seal every couple years. It not only protects your grout lines but prolongs the life of your stone. We also recommend you seal your stone at a regular frequency to significantly slow down the absorption of liquid into the stone. If you don’t seal your grout, it will absorb water, bacteria and stains. Adding a grout sealer protects your grout so it’s waterproof and repels moisture and germs. Sealing the grout helps prolong the look, texture and consistency of your group and more importantly prevents mildew and mold.

Rug’it Cleaning specializes in pet treatments. Pet urine never fully dries unless treated and causes the odor and potential staining and discoloration on your carpet, upholstery or area rug. We have special solutions (enzymes) that assist in crystalizing the urine molecules and deodorize then use tools to extract from your carpet and/or upholstery or flush from your area rug when cleaned in our facility. There are instances when the damage is too far to restore and pad and floor replacement is necessary. We now offer carpet and floor replacement and can provide

No two area rugs are the same in our world whether by construction or use. We treat each rug uniquely based on its needs. The first step is to identify the area rug. Its fiber, construction and condition. Then we dust it to remove all the dry soils, next pre-wash (rinse) before washing it thoroughly where we apply a cleaning solution and/or treat the area rug based on its cleaning needs. This is done to break down all the grease and soils embedded in the area rug. We then rinse the cleaning agents and leftover soils so we can place the area rug into a centrifuge to extract as much moisture and soiling that cannot be removed by hand. It’s then groomed, combing the pile in the proper direction, before drying onsite. Upon completion, we conduct a final inspection to ensure it’s clean and dried properly where we’ll post-vacuum once it’s passed inspection. If we feel a second cleaning will garnish better results, we repeat the same process again at no additional cost to you.

Keep your area rug safe and protected by professionally cleaning your area rug. Maintenance is key in storing your rug as it will be stored for months or long periods of time. The last thing you want is for a spot to turn into a stain or moth issues to arise and ruin your area rug. To store, tightly roll and wrap the rug in a protective fabric or plastic. Store it off the ground. Lastly, unroll it every few months to check for damage. Questions, no worries we’re here to help – give us a call 562-606-2560.

Keep your area rug safe and protected by professionally cleaning your area rug. Maintenance is key in storing your rug as it will be stored for months or long periods of time. The last thing you want is for a spot to turn into a stain or moth issues to arise and ruin your area rug. To store, tightly roll and wrap the rug in a protective fabric or plastic. Store it off the ground. Lastly, unroll it every few months to check for damage. Questions, no worries we’re here to help – give us a call 562-606-2560.

We offer eco-friendly cleaning that is safe for both pets and children. Furthermore, our carpet and upholstery cleaning solutions are biodegradable.

As stone care professionals, sealing is the most overlooked service to protect your investment from stains. Sealant and maintenance depends on stone, we recommend every 1-2 years to prolong the life of your stone.

For liability reasons, we do not move anything over 15 pounds. However, we understand our elderly population may need extra assistance and are happy to help when we can.

We offer fiber protectors — while they do not prevent your carpet, upholstery and/or area rug from getting soiled, its purpose is to protect the surface from permanent stains and prolong the life of the fiber, if applied properly.

On average, 1 1/2 to 2 1/2 hours depending on the size of your home of business. Drying times vary on thickness of fiber, weather conditions, and airflow. We always encourage our customers to ask technicians for an answer as every home and day is different.

Unlike any other carpet cleaner, we don’t just clean the surface of your area rug. We give your rug a bath, it’s a hand wash process in our facility. Our wool certified and master rug cleaner applies old-age techniques with modern day equipment to provide the best cleaning possible to preserve each rug’s unique fibers and accentuate its beautiful features. Cleaning method and cost depends on fiber, construction and size of your area rug. Cost varies between $2- $8 a sf.

Truthfully. The best way to clean it is to leave it to the professionals. Adding baking soda, cleaning product and such makes cleaning and/or removing a stain harder. Our commercial grade solutions, tools and equipment are 100x more effective. We clean upholstery at your home or office OR drop-off appointments are available.

Welcome to Rug’it Cleaning, your ultimate solution for all your rug and carpet cleaning needs. Our commitment is to treat our customers like family and friends, providing exceptional services that surpass expectations. With our expertise and dedication to quality, choosing Rug’it Cleaning is the right choice.

For six consecutive years, Rug’it Cleaning has been recognized as a SuperPro, an elite service provider in the United States. This prestigious award honors excellence and identifies the highest quality home service companies. We are proud recipients of several accolades, including the Best Small Business 2018 by the Signal Hill Chamber of Commerce, Best of Long Beach 2019 by Long Beach Living, 2020 Community Impact Award by NiceJob, and Nextdoor 2021 Neighborhood Favorite. Year after year, our commitment to excellent service has been acknowledged, not only by our customers but also by our city and industry peers.

Honesty: We believe in transparency, and there are no hidden charges or fine print to worry about.
Reputation: We have earned a five-star rating from our satisfied customers. Our locally and family owned business takes great pride in maintaining our reputation and delivering top-quality work.
Experience: With over 10 years of experience in the industry, you can rely on us to provide exceptional service and fair pricing. Our expertise ensures that your rugs and carpets receive the best care possible.
Customer Service: We value the opportunity to serve you, and we never pressure you into any unnecessary services or upsells. We believe in being of service to our community, both in our work and beyond.
Environmental Consciousness: As a green business, we are dedicated to sustainable practices.
Supporting American-Made: We take pride in purchasing and utilizing cleaning solutions, products, and equipment that are MADE IN AMERICA. We hold ourselves to the highest standards of service, ensuring the safety and quality of our materials.

At Rug’it Cleaning, we prioritize customer satisfaction. Our services are designed to provide convenience, enhance the longevity of your rugs and carpets, and create a clean and healthy living environment for you and your loved ones. Conveniently located in Long Beach, Rug’it Cleaning offers a local drop-off facility for expert rug cleaning. Experience peace of mind knowing that your rugs are in the hands of skilled professionals who will provide meticulous cleaning and revitalization to bring out their true beauty.